Privacy Policy

1. Introduction

Foldwise ("we", "us", "our") is committed to handling personal data responsibly and transparently. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have in relation to that information. It applies to all who interact with Foldwise, including those who enquire about our services, attend sessions, or use our website.

Foldwise operates as an educational services provider at 88 Klang Mueang Road, Nai Mueang, Mueang Khon Kaen, Khon Kaen 40000, Thailand.

2. Data We Collect

We collect the following categories of personal data:

• Contact information — name, email address, phone number, provided through enquiry forms or direct communication
• Enquiry details — the nature of your enquiry and any information you choose to share in messages
• Session records — attendance notes (non-clinical, non-advisory) relevant to managing your engagement with our programmes
• Technical data — browser type, device type, IP address, and pages visited, collected via cookies (see our Cookie Policy)

We do not collect sensitive personal data, including health information, financial account details, or data relating to minors, unless it is incidentally and briefly shared in the course of an enquiry, in which case it is treated with the same care as all other personal data.

3. How We Use Your Data

Personal data collected by Foldwise is used for the following purposes:

• Responding to enquiries and managing bookings for our educational resources
• Delivering our educational sessions and sending relevant session materials
• Administering payments and confirming arrangements
• Improving our website and understanding how visitors interact with it (via aggregated analytics data)
• Complying with applicable legal obligations under Thai law

We do not use personal data for marketing without explicit consent, and we do not share personal data with third parties for commercial purposes.

4. Legal Basis for Processing

We process personal data under the following legal bases as recognised under Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA):

• Consent — where you provide personal data via our website enquiry form
• Contractual necessity — to manage and deliver our educational services when an arrangement has been confirmed
• Legitimate interest — for internal administration and improving our service delivery, where this does not override your rights
• Legal obligation — where processing is required to comply with Thai law

5. Data Retention

We retain personal data for the following periods:

• Enquiry data (no engagement confirmed): 12 months from the date of last contact
• Client session records: 3 years from the date of the last session
• Financial records (where applicable): 5 years, in line with Thai accounting requirements
• Technical/analytics data: 13 months from collection

After the applicable retention period, personal data is securely deleted or anonymised.

6. Data Security

Foldwise uses appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. These include:

• Restricted access to personal data on a need-to-know basis within our team
• Secure storage of physical documents in locked premises
• Password protection and access controls for digital records
• Secure encrypted connections (HTTPS) for our website

In the event of a personal data breach that may affect your rights, we will notify the relevant authority and, where required under the PDPA, affected individuals, within the timeframes specified by law.

7. Cookies

Our website uses cookies to operate correctly and to understand how it is used. For full details of which cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Third-Party Services

We may use third-party services for analytics and website operation (such as analytics tools). These services may collect data under their own privacy policies. We do not share personal data with advertising networks or data brokers. Where third-party processors are used, we ensure they meet appropriate data protection standards.

Our website may contain links to external resources. We are not responsible for the privacy practices of those third-party sites.

9. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act, you have the following rights in relation to your personal data:

• Right to access — to request a copy of personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data, subject to legal obligations
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time, where consent is the basis for processing
• Right to lodge a complaint — with the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be noted on our website. Continued use of our website or services after an update constitutes acknowledgement of the revised policy.

12. Contact Us

For any questions or requests relating to this policy or to your personal data, please contact:

• Email: [email protected]
• Post: Foldwise, 88 Klang Mueang Road, Nai Mueang, Mueang Khon Kaen, Khon Kaen 40000, Thailand